Last updated: August 27, 2026 · Effective immediately
Tech Stop ("we," "us," "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
This policy applies to all information collected through our repair services, product sales, website at techstop.ca, and any other interactions you have with Tech Stop — in-store, online, or by phone.
We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta provincial privacy legislation.
✅ We do not sell, rent, or trade your personal information to any third party for marketing purposes — ever.
We collect only the information necessary to provide our services and improve your experience with Tech Stop.
We collect your information through the following means:
We use the information we collect for the following purposes:
⚠️ We will never use your information for purposes beyond those listed above without your explicit consent.
This is one of our most important commitments. When you leave your device with us for repair:
✅ Your photos, messages, and personal files are your own. We have no interest in accessing them and take active steps to ensure we don't.
Tech Stop does not sell, rent, trade, or share your personal information with third parties for commercial purposes. We may share your information only in the following limited circumstances:
We may share limited information with trusted third-party service providers who assist us in operating our business, such as:
All service providers are required to handle your information in accordance with applicable privacy laws and are not permitted to use it for their own purposes.
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to:
In the event that Tech Stop is sold, merged, or transferred to another entity, your information may be transferred as part of that transaction. You will be notified of any such change and any new privacy terms that apply.
Our website techstop.ca may use basic analytics tools to understand how visitors use our site. This may include information such as pages visited, time spent on the site, and general geographic location. This data is aggregated and anonymized — it is not linked to any individual.
Our website may use cookies — small text files stored on your device — to improve your browsing experience. These may include:
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
Our contact form uses Google reCAPTCHA to prevent spam. Google's privacy policy applies to the data collected by reCAPTCHA. By using our contact form, you agree to Google's privacy policy available at google.com/policies/privacy.
Our website uses Tawk.to for live chat. When you use our chat widget, Tawk.to may collect your IP address and chat transcript. Please review Tawk.to's privacy policy at tawk.to/privacy-policy for more information.
Our contact page uses an embedded Google Maps iframe. Google may collect data when you interact with the map. Please review Google's privacy policy for details.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
When your information is no longer needed, we securely delete or anonymize it.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, theft, or misuse.
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
In the unlikely event of a data breach that may affect your personal information, we will notify you and the appropriate authorities as required by Canadian privacy law.
Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:
To exercise any of these rights, please contact us at info@techstop.ca or visit us in store. We will respond to all requests within 30 days.
For complaints to the Privacy Commissioner of Canada, visit priv.gc.ca or call 1-800-282-1376.
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@techstop.ca and we will delete that information promptly.
If a minor brings a device in for repair, we require that a parent or legal guardian be present or provide authorization for the service.
Our website may contain links to third-party websites, including social media platforms, parts suppliers, or other service providers. This Privacy Policy applies only to Tech Stop and our website. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our services after changes are posted constitutes your acceptance of the updated policy. If we make significant changes, we will make reasonable efforts to notify you directly.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
📍 Unit A35a, South Entrance, New Horizon Mall, Balzac, Alberta, Canada
📞 +1 368-550-2520
📧 info@techstop.ca
🌐 techstop.ca
Hours: Monday – Saturday 11:00 AM – 7:00 PM | Sunday 11:00 AM – 6:00 PM
Also see our Terms & Conditions and Return & Refund Policy.