Return & Refund Policy

1. Overview

At Tech Stop, we take pride in the quality of our work and stand behind every repair we perform. We also sell new and used phones, laptops, iPads, Samsung tablets, and accessories. This Return and Refund Policy outlines your rights and our responsibilities regarding both our repair services and products.

For repair services, our process differs from a traditional retail store — we do not offer cash refunds on completed repairs simply because a customer changes their mind. For products we sell, please see our product return guidelines below. In all cases, we are fully committed to making things right.

2. Warranty on Repairs

All repairs performed by Tech Stop come with the following warranty periods, starting from the date the device is returned to the customer:

Standard Repair Warranty Periods

• Screen replacement (phones, tablets, laptops): 30 days
• Battery replacement: 30 days
• Charging port repair: 30 days
• Back glass replacement: 30 days
• Camera repair: 30 days
• Speaker / microphone repair: 30 days
• Button repair: 30 days
• Laptop screen, keyboard, RAM/SSD upgrades: 30 days
• Gaming console repairs (HDMI, disc drive, fan, etc.): 30 days
• Console deep clean and thermal paste: 30 days on workmanship
• Motherboard / board-level microsoldering repairs: 30 days
• Software services: 14 days
• Water damage treatment: No warranty
• Data recovery: No warranty on recovered data completeness

What the Warranty Covers

The warranty covers defects in the parts we installed and defects in our workmanship directly related to the repair performed. If the same issue recurs within the warranty period and is determined to be caused by our repair, we will repair it at no charge.

What the Warranty Does NOT Cover

• Physical damage occurring after the repair (drops, cracks, impacts)
• New liquid or water damage after the repair
• Damage caused by unauthorized third-party repair attempts after our service
• Issues unrelated to the original repair performed
• Software issues, OS updates causing incompatibilities, or viruses
• Normal wear and tear on parts
• Damage from use of incompatible accessories or chargers
• Cosmetic issues that do not affect functionality
• Pre-existing conditions that were present before the repair

3. Refund Eligibility

Refund eligibility depends on the specific situation. Here's a clear breakdown:

4. Non-Refundable Services

The following services and charges are non-refundable under any circumstances:

• Diagnostic fees: If a diagnostic was performed and the customer chooses not to proceed with the repair, any diagnostic fee charged is non-refundable
• Water damage treatment: Due to the unpredictable nature of liquid damage, no refunds are provided regardless of outcome
• Special-order parts: Parts ordered specifically for your device that cannot be returned to our supplier are non-refundable once ordered
• Data recovery attempts: Data recovery service fees are non-refundable regardless of whether data was successfully recovered
• Deep cleaning services: Non-refundable once completed
• Software services: Non-refundable once completed

5. Exchange Policy

Tech Stop does not offer direct product exchanges as we are a repair service, not a retail store. However, in cases where a part we installed is proven to be defective within the warranty period, we will replace the defective part at no charge to the customer.

Part Replacement Process

• Bring your device back to Tech Stop within the warranty period
• We will inspect the device to confirm the defect is related to our repair
• If confirmed, we will replace the defective part at no charge
• If the same part fails a second time due to the same issue, we will discuss alternative solutions including a possible upgrade to OEM parts

In exceptional circumstances where a part cannot be replaced or the repair cannot be made right, Tech Stop may at our discretion offer a partial or full refund of the original repair cost.

6. Parts & Components

When we replace a component in your device (such as a screen, battery, or charging port), the original removed part becomes the property of Tech Stop unless otherwise agreed in writing prior to the repair.

• If you wish to retain your original parts, please inform us before the repair begins
• Original parts may be in a damaged or non-functional condition — we make no guarantees about their condition
• We cannot accept returns of parts that were removed from your device and taken home by the customer

7. Water Damage Policy

Water damage repair is complex and outcomes cannot be guaranteed. By proceeding with water damage treatment, you acknowledge and accept the following:

• Water damage treatment fees are non-refundable regardless of outcome
• Tech Stop cannot guarantee that a water-damaged device will be fully or partially restored
• We will inform you of our assessment before proceeding and will not begin work without your authorization
• Latent water damage may cause further failures days or weeks after treatment — this is not a result of our work and is not covered under any warranty
• We strongly advise against attempting to charge or power on a water-damaged device before bringing it to us, as this significantly reduces recovery chances
• Tech Stop accepts no liability for permanent data loss or device failure resulting from water damage

8. How to Make a Warranty Claim or Refund Request

If you believe you are entitled to a warranty repair, replacement, or refund, please follow these steps:

Product Returns — Phones, Laptops & Accessories

Tech Stop sells new and used phones, laptops, iPads, Samsung tablets, and accessories. The following return guidelines apply to products purchased from us:

New Products

• New products may be returned within 7 days of purchase in original, unopened condition with receipt
• Opened new products may be exchanged within 7 days if they are defective or not as described
• No cash refunds on opened new products unless the item is faulty

Used / Pre-Owned Products

• All used devices are sold as-is with a 7-day exchange period for hardware faults not disclosed at time of sale
• Used devices are tested and graded before sale — the condition will be clearly communicated to you before purchase
• No refunds on used devices after 7 days
• Software issues, account locks (iCloud, Google, Samsung), or issues arising from the customer's usage after purchase are not eligible for return or exchange

Accessories

• Accessories (cases, cables, screen protectors, etc.) may be exchanged within 7 days if unopened and in original packaging
• Opened accessories are non-refundable unless defective

9. Contact Us

For any questions about our Return and Refund Policy, or to initiate a warranty claim, please contact us: